Privacy Policy

Last updated: April 24, 2026

Definitions

Consent means the act of agreeing to an action or a project, including assent, approval, or permission.

Cookies are small text files stored on your device. They can include information about the browser and pages you have viewed.

Scope

This policy applies to all personal information collected in connection with sage-api.ariv.ca (the ARIV public website for the Sage 50 Canada REST API).

Purpose

The purpose of this policy is to ensure you are clearly informed of your rights and of how we collect, use, retain, and protect personal information in connection with this site.

Application

It is the responsibility of the Privacy Officer, whose contact details appear below, to see that this policy is applied in line with applicable law, including Law 25 (Québec) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

We respect your consent

When we collect, use, or disclose personal information, we do so for specific purposes. Your consent remains valid for the time needed to meet those purposes. We may then retain the information for as long as the law, our records retention practices, and good business practice require. If we wish to use or disclose the information for new purposes, we will seek your consent, except when the law authorizes us to proceed without it.

No cookies or cross-site tracking on this site

We do not use cookies, tracking pixels, or online profiling on sage-api.ariv.ca in order to track you across other websites. You can browse this site without those technologies.

Note: Your browser, network, and device may still share technical data with the internet in the ordinary course, as described under server logs and hosting, below.

How we protect personal information

Access: Only people who need personal information to do their work may access it, and only the minimum required for that work.

Safeguards: We use a combination of physical, technological, and administrative measures appropriate to the sensitivity of the information, including policies, training, and technical controls through our service providers, to help protect information against loss, theft, and unauthorized access, use, or disclosure. Further technical measures are described in agreements with our service providers, where applicable.

Information we collect in connection with this site

Server and hosting logs: As with most websites, our hosting provider and related technical services automatically process technical data (for example, IP address, request type, browser or client signals, and time of request) to operate, secure, and improve the service.

When you contact us: If you email us or use a contact link, we collect the address and content you send, and we use that information to respond to you and to follow up for ordinary business and support purposes, within the scope of that exchange.

No accounts: This public site does not use user accounts. We do not ask you to create a profile for browsing sage-api.ariv.ca.

Location of processing: The data above is processed and stored on servers provided by our hosting and service partners. It is used to operate the site, protect our systems, and support communications you initiate. We do not sell your personal information.

Data storage and location

Data collected through this site is stored on systems operated for us by our hosting and service providers, which may be located in Canada, the United States, and other jurisdictions, subject to their agreements, applicable law, and the sensitivity of the information. We use the information to keep the service reliable and safe, and not for sale to third parties for their marketing.

Your rights (Law 25 and PIPEDA)

To the extent applicable, you have the right to be informed, to access your personal information, to have it rectified, to withdraw consent in appropriate cases, to obtain certain information about automated decisions, and, in Québec, to receive plain-language information about this policy, among other rights. You may also have the right to make a complaint under the process described below.

Access, correction, or update: You may make a written request by email to support@ariv.ca or by mail to:

ARIV
1494 ch. de Chambly
Longueuil (Québec) J4J 3X3

Complaints

If you believe that the handling of your personal information is not in line with this policy or the law, you may follow the procedure described in this document: LOI25-05 – Personal information privacy complaint process (in French, as provided by ARIV for this purpose).

Privacy officer (Law 25)

In accordance with Québec’s Law 25, a Privacy Officer oversees our practices related to the protection of personal information. You may direct questions, requests, or comments to our Privacy Officer at the following address:

Monsieur Frédéric Garceau
Person responsible for the protection of personal information
Président
ARIV
1494 ch. de Chambly
Longueuil (Québec) J4J 3X3

Tel.: 514-886-0725

Changes to this policy

We may update this policy to reflect changes in our practices, our services, or the law. Material changes will be communicated in an appropriate way, for example on this page or, where appropriate, through our other channels.